Shipping

Orders are typically packed within 2–3 business days. Because every piece is made in small kiln loads, some items may already be in stock while others are made to order within a few days. If a piece is part of a current kiln run, it will ship as soon as it has cooled and been inspected.

UAE orders are sent via a tracked local courier. Delivery time depends on the product and the customer’s chosen shipping option. You will receive a tracking email as soon as your parcel leaves the studio.

We ship all over the world via tracked international courier. Transit times and customs handling vary by destination. Customs duties, taxes, and import fees are the responsibility of the recipient and are not included in the product or shipping price.

Tracking information is emailed automatically once your order is dispatched. If you do not receive it within 24 hours of your dispatch notification, please check your spam folder or email us at bellucciatelier@gmail.com.

If your parcel has not arrived within the delivery window you selected at checkout, please contact us. We will open a claim with the carrier and do our best to resolve the issue, including a replacement or refund where appropriate.

Ceramics are wrapped in recycled paper, padded with biodegradable packing chips, and boxed with corner protection. We avoid plastic wherever possible, and our outer boxes are fully recyclable.