Materials & Care

We recommend washing by hand in warm water with a mild, non-abrasive detergent. A soft sponge is enough — the glaze is smooth and food doesn't cling to it. Avoid steel wool and harsh scouring pads, which can dull the surface over time.

Ceramic dislikes sudden changes in temperature. Don't pour boiling water into a cold cup, don't rinse a hot piece under cold water, and let anything that's been in the oven cool before washing. Thermal shock is the most common cause of cracks — it can happen even to a piece that's served you for years.

Most of our glazed pieces are dishwasher and microwave safe, but frequent dishwasher cycles will slowly wear the finish, especially on matte glazes and unglazed rims. If you want a piece to look as it did the day it arrived in a decade's time, hand wash it.

Pieces with metallic detailing, gold rims, or specifically noted "handwash only" should never go in the microwave or dishwasher.

Handmade ceramics don't stack quite as neatly as machine-made ones — the whole point is that no two are identical. When stacking bowls or plates, place a soft cloth or a piece of felt between them to protect the glaze and the raw foot ring underneath.

Fine grey lines from cutlery, small tea stains on porcelain, tiny variations in glaze — none of these are damage. They're evidence a piece is being used, and they belong to it now. Most cutlery marks lift with a little bicarbonate of soda on a damp cloth.

If a piece chips or cracks, we're happy to advise. Kintsugi — the Japanese practice of mending ceramics with lacquer and gold — is a beautiful second life for a well-loved cup. For anything you'd like our help with, write to us and we'll point you in the right direction.